We answer every message ourselves, usually within one business day.
Email support@hearthiq.ai with what you were trying to do and, if you can, a screenshot. Include the email address on your HearthIQ account so we can find your household.
HearthIQ Premium renews automatically until you cancel. If you subscribed on iPhone or iPad, manage or cancel it from your Apple ID subscriptions in the App Store. If you subscribed on the web, manage it from My Family → Subscription inside HearthIQ.
Your household's information belongs to your household. To export or delete it, email us from the address on your account and we will handle it within 30 days. How we collect and protect data is described in our Privacy Policy and Terms of Service.